Terms of service

Terms of Service

The Present Problem

Welcome to The Present Problem — gifts with attitude and zero apologies!

By placing an order through our website, you agree to the following terms and conditions.

1. About Us

The Present Problem is a UK-based independent gift business specialising in decorative storage boxes, personalised gifts, jars, pouches and novelty products.

Contact: kimsmithson24@gmail.com

Business address: 66 Brecksfield, Skelton, York, YO30 1YF, United Kingdom.

2. Products

We aim to describe and photograph our products accurately.

Many items are individually decorated or made to order, meaning small variations in positioning and finish may occur.

Some product photographs are digital design previews. Where applicable, these will be identified as mock-ups. The finished product will be made to match the advertised design as closely as reasonably possible.

Product listings will explain what is included. Storage boxes and jars are supplied empty unless otherwise stated.

3. Ordering and Payment

All prices are displayed in British pounds (GBP).

Delivery costs are shown separately before you complete checkout.

Payments are processed securely through the payment methods offered at checkout.

After ordering, you will receive an order confirmation by email. If there is a problem with your order, we will contact you promptly.

If we cannot fulfil your order, we will arrange a full refund of any payment taken.

4. Personalised and Made-to-Order Products

Please check any names, dates, spelling, colours and custom wording carefully before submitting your order.

We will use the personalisation details provided by you.

If you notice a mistake after ordering, please contact us as soon as possible. We cannot guarantee changes once production has started.

Genuinely personalised or bespoke goods may be exempt from statutory change-of-mind cancellation rights. This does not affect your rights if goods are faulty or not as described.

5. Delivery

We currently offer delivery within the United Kingdom.

Our advertised delivery options are:

• Standard Delivery: £4.99 — estimated transit time of 3–5 business days.
• Express Delivery: £6.99 — estimated transit time of 1–2 business days.

These transit times do not necessarily include the time required to make or personalise an item.

Any applicable production or dispatch times will be provided in the product description or during ordering.

Unless another delivery period is agreed, orders will be delivered within 30 days of the contract being made.

If delivery is delayed or a parcel is lost, please contact us so we can investigate and arrange an appropriate solution in accordance with your statutory rights.

6. Returns and Refunds

Returns, cancellations and refunds are handled in accordance with our separate Returns & Refunds Policy and applicable UK consumer law.

Customers buying standard goods online generally have 14 days after delivery to cancel their order without giving a reason.

Genuinely personalised items may be exempt from change-of-mind cancellation rights.

Your statutory rights remain unaffected.

7. Product Use and Safety

Please use products responsibly and follow any supplied care or safety instructions.

Storage boxes are not intended to be sold as security safes, and combination locks should not be relied upon for high-security storage.

Our products do not include any controlled substances.

Customers are responsible for using purchased products lawfully.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

8. Website Content

Photographs, original designs, descriptions and branding displayed on this website belong to The Present Problem or their respective rights holders.

You must not reproduce our original business content commercially without permission, except where permitted by law.

9. Privacy

Customer information is handled in accordance with our Privacy Policy.

Shopify and our payment providers process information necessary to operate the shop and fulfil orders.

10. Changes to These Terms

We may update these terms from time to time.

The terms applicable to an order will generally be those provided when the order was placed, subject to any mandatory legal rights.

11. Contact Us

For questions about orders, products or these terms, please contact:

The Present Problem

Email: kimsmithson24@gmail.com

Address: 66 Brecksfield, Skelton, York, YO30 1YF, United Kingdom.

These terms do not affect your statutory rights under UK consumer law.